I cannot watch anymore TV in Proximus Pickx app anymore.
Even though I have Proximus TV with Sports Pack it says that I need a pack to see the TV.
I am using the same login details as the one I login to the Proximus account but it says Guest login and the channels are not viewable anymore.
Just saying - and I do know this is no help at all - here it is working.
I checked if the password for tv and my account are also the same (which I wasn’t sure of, I use a password manager) and they are.
So are you sure about your password(s)? You type them manuallly? If so, sure you made no mistake like a capital or not or something else?
+4There was a general issue.
After a technical intervention by our experts, it is once again possible to successfully log in to Proximus Pickx & the Pickx app.
Our teams are closely monitoring everything to ensure that the situation remains fully stabilized.
Is everything OK now?
Geert
Just saying - and I do know this is no help at all - here it is working.
I checked if the password for tv and my account are also the same (which I wasn’t sure of, I use a password manager) and they are.
So are you sure about your password(s)? You type them manuallly? If so, sure you made no mistake like a capital or not or something else?
This is not the case. I can login to the platform, but cannot watch anything in the pickx app.
Not using VPN, and trying to access the Pickx app from Belgium.
There was a general issue.
After a technical intervention by our experts, it is once again possible to successfully log in to Proximus Pickx & the Pickx app.
Our teams are closely monitoring everything to ensure that the situation remains fully stabilized.
Is everything OK now?
Geert
It’s still the same issue.
Something changed like 2 weeks ago and I cannot watch any channels in the Pickx app anymore.
Also same in browser.
When I login to the platform (Pickx) from smartphone app or browser, it seems that I don’t have my TV subscription linked at all.
+4
Please, can you add your customernumber to your Forum profile, I’ll check this out.
Geert
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