I applied for a Proximus internet connection on 17 July. Today is 13 August, and I still don't have a working internet connection.
Here is what happened:
29 July: Proximus said that a technician had come to our address but claimed that nobody was home. This is simply not true. We were available for the appointment.
6 August: Proximus scheduled another appointment. I personally waited outside my door for the technician. Nobody came. Later, we were told that there was “no connection/line” and the technician had apparently left without doing the installation. Even the Proximus call centre could not reach the technician afterwards.
13 August: The Proximus call centre scheduled yet another appointment. My wife stayed home the entire day waiting for the technician.
Again, NOBODY SHOWED UP.
No technician. No phone call. No message. No explanation.
We have now been waiting for our internet connection for almost four weeks.
Because of this situation, my wife has also run out of mobile data. We have had to waste entire days waiting at home for technicians who simply don't show up.
So, to summarise:
17 July: Internet connection ordered.
29 July: Technician allegedly came, claiming nobody was home.
6 August: I waited at the door; nobody came. Later we were told there was no connection/line.
13 August: My wife waited at home all day; again, nobody came.
13 August: Still NO INTERNET.
This is beyond frustrating. It is completely unacceptable.
I understand that technical problems can happen. What I cannot understand is the complete lack of communication, accountability and respect for the customer's time.
If Proximus cannot provide the service, just say so. But don't keep scheduling appointments, make people stay home for hours, and then simply not show up.
Proximus, I am not asking for an excuse anymore. I am asking you to actually solve the problem.
