Hi,
I made an order for an S23 ultra on 10/02 but I've yet to receive any information about the delivery. Would it be possible to provide an update on the order? R4WEBSHOP016961838
Thank you.
Vraag
s23 delivery
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+4- Moderator
We ll check your order. there is a case 52088690 to handle your request.
they will inform you
Kind regards,
Tina
Hello, I received my order correctly now, so thank you that.
The issue is that I received the delivery note with the order date of 22/02 - as I understand my original order was lost. The problem is that given that date I no longer apply for the trade-in bonus (https://www.samsung.com/be/promo/proximus-trade-in/) even though my original order was made in the valid period.
How should I proceed? As I need the following document to complete the process:
Een volledige, leesbare kopie van uw geldig pre-order of aankoopbewijs van je nieuw toestel, inclusief vermelding van:
- de naam van de winkel/webshop waar het nieuwe Samsung-product is gekocht;
- de aankoopdatum (deze datum moet binnen de promotieperiode vallen).
Thank you and best regards.
+4- Moderator
Dear,
payment date in the order is still mentioned as 10-2-2023. this counts, not delivery date?
Can you try?
kind regards,
Tina
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