Beantwoord

Downgrading

  • 21 March 2018
  • 7 reacties
  • 397 Bekeken

Hi, my name is Patricia Goossens, and I'm using my husband's log-in to make an enquiry in this forum. I'm sorry that I write in English, but I'm Scottish and not (yet) able to write or speak in Dutch. My husband has a disability and currently going through a medical treatment, which leaves him not in the best of shape, so that's why I am making this enquiry.
Since my husband has moved to Scotland, and the house he lived in remains most of the year uninhabited (we usually stay only for a couple of months in Belgium to visit friends and relatives, and organise renovation works to the house), we would like to downgrade from the current Maxi Internet+fixed phoneline to a Start Internet+fixed phoneline deal or something similar to cut expenses. We had also in 2017 for the duration of five to six months squatters in the house who made full use of our utilities, and we went through a rough ride to exit them from our house. Apart from the disorder they left behind, many of our possessions were stolen and damaged, and repairs are imminent, so we're not in the best of financial situations. The only reason we even travelled this time to Belgium was to take stock of the situation and make the place feel like our home again. Regardless, we have to cut back in my areas, including a cheaper deal for internet and fixed phoneline, as we need this type of access to sort out bank affairs, bookings, etc.
So, what I would like to know is what less expensive deals Proximus can provide for us in our current situation. And how to proceed with the change-over.
Many thanks for your understanding and indulgence in this issue.
Best regards,
Patricia Goossens
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Beste antwoord door AkiW 22 March 2018, 16:00

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7 reacties

Reputatie 6
Badge +3
Hi, can you provide us your proximus customer number? So, I can check this. Kind regards, Aw
Reputatie 6
Badge +3
Please, provide us your customer number , via this private link:

https://nl.forum.proximus.be/inbox/conversation?with=51679

Kind regards, Aw
Please, provide us your customer number , via this private link:

https://nl.forum.proximus.be/inbox/conversation?with=51679

Kind regards, Aw


Thanks for the link, I've just provided through it his customer's number.
Reputatie 6
Badge +3
Hi, unfortunately, we don't have the pack internet Start + Fix line. But we can offer you the pack Internet Maxi + Fix line for this price € 59/ month. With the option "Free Calls International ( Happy Time International € 2,5 )" included, € 61,5/ month. You also keep your " Social Tarief " status with this pack. So finally, € 61,5 - € 8,40 ( Social Tarief) = € 53,10 / month Please, confirm if you agree with this price € 53,10/ month. Kind regards, Aw
Reputatie 6
Badge +3
This information is not complete. Other possibulities:

Search on proximus site reveals:
Fixed line 23,13€
Internet start 27,5€
Total price 50,63€

Social tarif-8,40€

Including reduction for social tarif
42,23€


Difference is approx. 130€ each year.

https://www.proximus.be/en/id_cr_int/personal/products/other-products-options/internet-subscriptions.html


https://www.proximus.be/en/id_cr_telsub/personal/products/other-products-options/fixed-line-subscriptions.html

https://www.proximus.be/en/id_cr_socialrate/personal/products/other-products-options/fixed-line-subscriptions/social-rate.html
Thank you Frank, that is very helpful!
AkiW, we don't NEED the maxi package, that was my main point. We aren't here full time, so it is wasteful and expensive for us to have the full package when we don't use it, more so as we are a one income couple (my husband's Disability benefit).
Can you please arrange for us to be downgraded to the service suggested by Frank? All we need is basic internet and phone service. If this is not possible, then I believe we can find another ISP who will accomodate us.
Regards,
Patricia Goossens.
Reputatie 6
Badge +3
Hi, your internet Maxi has been changed to the internet Start for you. Kind Regards, Aw

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