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Vraag

fiber Installation

  • 15 November 2024
  • 5 reacties
  • 59 Bekeken

I am a new startup company and requested an landline + telephone number and internet connection Sept. 16, the first technician came Oct. 10, he could not do the installation because there was no fiber in the orange fiber optic tube already installed. They will send someone to install the fiber, October 8 another technician came, the same station cannot connect without fiber the distance is too far the fiber must be blown with a special blowing machine. November 6 another technician came again no blower and no installation, today the technician called me again to ask if I had my fiber line without he could not do anything, he called me later to make a new appointment for in a week and a half, I have received no notice of an appointment and have not heard from anyone. This has been going on since September 16. I have a temporary router that constantly loses connection and has to be rebooted almost every day. Every time I call it is the same story and I am contacted, my last call was escalated to “HI CARE” until today they have never contacted me.
What should I do? This affects my new business, I have no phone line, no internet. How can I serve my customers?
VERY DEFINITELY NOT LIKE PROXIMUS ! ! !
WHAT SHOULD I DO?

I am very upset and disappointed with the way Proximus is handling my situation, this is unacceptable, I will never, ever recommend Proximus to any company or person.

5 reacties

Luc.M
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  • Moderator
  • 1701 reacties
  • 15 november 2024

@Engela Delfosse  Hello, I have immediately escalated your message to the relevant departments. As soon as we receive feedback, we will inform you.


  • Auteur
  • Apprentice
  • 2 reacties
  • 18 november 2024

Dear, Do you have an update yet?


tina.b
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  • Moderator
  • 3135 reacties
  • 19 november 2024

@Engela Delfosse 

I see my colleagues are evaluating situation 

I hope they can give good information today.

kr

Tina


  • Auteur
  • Apprentice
  • 2 reacties
  • 19 november 2024

Beste

Hiermee bevestig ik dat het goed is voor 25 november voor mijn fiber/vezel installatie.

Let op: Al voor de 5de keer ! ! ! Het gaan om de fiber/vezel om door de oranje buis geblazen te worden, de oranje buis is er wel maar er zit geen fiber/vezel in, de afstand is te groot meer dan 50m om de fiber/vezel er doorheen te duwen, deze moet er doorheen geblazen worden met je blaasmachine. We hadden hier al twee technische mannen zonder de blaasmachine !!!


tina.b
Forum|alt.badge.img+4
  • Moderator
  • 3135 reacties
  • 19 november 2024

@Engela Delfosse 

ik heb je bericht doorgestuurd naar de betrokken diensten en gevraagd om goed na te kijken!

groeten

Tina