Originally I had a Mobile Maxi subscription with Proximus
- I asked to change that subscription to Prepaid, and at the same time, I ordered one ESIM subscription (Unlimited)
- The ESIM is done. However, the number that I wish to change to Prepaid did not show up in MyProximus account.
- I emailed to Customer Care team to ask about this issue. I was very careful to write the Prepaid number in both the Subject and Email content to make sure they understand which number they need to check
- 5 minutes later, I got an email of confirmation that MY ESIM WILL BE CHANGED INTO PREPAID.
- I came to the shop and ask them to recover → the staff at shop told me: NO, it is still active in the system as ESIM Subscription. I show him the confirmation email, but he said: I dont know, but everything is still ok
- Today, MY ESIM CHANGED TO PREPAID.
I really do not understand what kind of service Proximus has. SO TERRIBLE.