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Hacked Proximus account ?

  • 7 december 2018
  • 3 reacties
  • 415 Bekeken
S
Hello, i moved to a new address. It took proximus 2 months to install the internet connection on my new addresse. This wednesday the technician finally placed a new the router connection.
Still, since wednesday, I have been contacted by proximus 3 times to make an appointment for installing my new internet again .... There is a big mess, apparently several parallel orders and no one is able to sort it out.
I also use proximus account for my email. I have two different proximus.be email addresses, one main and one secondary.
Today I have received a strange mail on my mobile phone. It was a regular request to make a new appointment with proximus technicien. It was sent from info.order@proximus.be and from my secondary proximus email address. Is it possible to send one email from 2 different email adresses at the same time?
This mail was delivered to my main proximus address and another friend of mine who is not related at all with my proximus account.
Is this possible? Please see the uploaded screenshots.
I contacted the proximus service 6000 to announce this inconvenience. It took a while till they understood that I dont feel safe using my proximus account and internet.
They gave me another number to call 0800 22 301 to ask to reset all my passwords.
This number doesnt work, my calls are immediately interrupted.

Beste antwoord door HadewychT

The link of Martin already gives you some explanation, if you understand a little Dutch. Normally Proximus uses @proximus.com-addresses, our clients @proximus.be. In the header of the mail you can find the real sender. You can always send a mail to abuse@skynet.be so they can investigate the mail.
Bekijk origineel
    Heb je hier een antwoord gevonden op je vraag?

    3 reacties

    Martin
    • MartinExpert
    • 33324 reacties
    • 7 december 2018
    FYI: https://nl.forum.proximus.be/proximus-tv-7/onzinmails-van-proximus-gekregen-41139
    W
    1 persoon vindt dit leuk
    HadewychT
    Forum|alt.badge.img+4
    • HadewychTCommunity Manager
    • Community Manager
    • 3431 reacties
    • 7 december 2018
    In de link van Martin staat al veel nuttige info. Proximus zelf gebruikt normaalgezien @proximus.com-adressen. Onze klanten @proximus.be. Je kan in de mail zien van wie hij echt komt zoals uitgelegd in de link van Martin en eventueel mailen naar abuse@skynet.be indien het spam is.
    Tip: Werd jouw vraag correct beantwoord? ‘Like’ dan het antwoord en markeer het als 'Beste antwoord'. De andere forumleden in een gelijkaardige situatie zullen dan sneller een oplossing vinden
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    1 persoon vindt dit leuk
    HadewychT
    Forum|alt.badge.img+4
    • HadewychTCommunity Manager
    • Community Manager
    • 3431 reacties
    • Antwoord
    • 7 december 2018
    The link of Martin already gives you some explanation, if you understand a little Dutch. Normally Proximus uses @proximus.com-addresses, our clients @proximus.be. In the header of the mail you can find the real sender. You can always send a mail to abuse@skynet.be so they can investigate the mail.
    Tip: Werd jouw vraag correct beantwoord? ‘Like’ dan het antwoord en markeer het als 'Beste antwoord'. De andere forumleden in een gelijkaardige situatie zullen dan sneller een oplossing vinden
    W
    1 persoon vindt dit leuk

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