Topics gestart door atrombit

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atrombitApprentice
gevraagd in Mobiele telefonie

Refund

I complained about this case so many times but it is still not resolved, so I am going to write this all down one last time - after this I will contact the European Consumer Centre for support.My husband ordered an iPhone from your webshop on the 10th of April. The same day he paid 299 Eur prepayment according to the request from Proximus.The phone was on stock according to the webshop and it was supposed to be shipped out within 2-3 working days. We called the Customer Service after a few days because we never received a, order confirmation. I have the feeling that only when we called, was our order properly registered. Right after the call we got a confirmation via email and an sms to choose a deliver date for the phone. We chose the 18th April. Since on that day we did not get the phone, nor a track and trace from Bpost, we called the Customer Service again. The agent said the phone is with Bpost and will be delivered the same day until 17:00. As you can imagine, we did not get the

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