Topics gestart door olaf_cs

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olaf_csApprentice
geplaatst in Archieven 2018

No respect for clients

Hello I make.the same post yesterday but.it.seams that the moderators instead of resolve my problem they delete my post. So again I already get used to repet myself for proximus. On 2december I ordered a pack of tuttimus with internet landlinde mobile subscription and tv with a smartphone and a smart tv. The tehnician came and install my internet connection on 15 December but did not have the tv with him. Next day I called customers services...theyr response was that,is snowing and is difficult.for them to arrive,after one week nothing. I called again they make a new ticket ,we are in february,and I still don t have any answer. Many of the operators that respond me on the phone when im telling.my problem they say: yeah wait I will transfer you to.the id department...I wait,and the call.hang up, after im waiting for 1hour... every call... Another story of the opertaors is: The person that handles your case has put your case in high priority and forworded to the it departament and

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6 jaar geleden

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