Reacties geplaatst door ntle

4 Reacties

N
ntleApprentice
gevraagd in Mobiele telefonie

Proximus bad service and do not listen to customer

Repay my money ! Wonder how you can repay, when my account shows “no product found”.

11
HeidiE
1 maand geleden
N
ntleApprentice
gevraagd in Mobiele telefonie

Proximus bad service and do not listen to customer

I changed this number, 047*** 56, to another network with much better service than Proximus on 15/3, just a day after I realized your colleague had done a stupid thing.The number 047*** 37 is still in P&G without my request. Do you still not understand? Who will repay me the money I paid for the subscription for this number but cannot use the package offered for this number?PROXIMUS PROVIDES TERRIBLE SERVICES, and it does not even dare admit it. It also does not even try to compensate for all the inconveniences customers have to suffer when using its service.The only thing Proximus and the staff do is keep saying: we do nothing wrong. Wow, you all are still proud to be the biggest network and run many advertisements. Shame on you!

11
HeidiE
1 maand geleden
N
ntleApprentice
gevraagd in Mobiele telefonie

Proximus bad service and do not listen to customer

Hi,I just attached here the records about:My email on March 14th, asking about the status of my number (stated clearly in the email) The next morning (March 15th), Proximus team transferred my ANOTHER NUMBER to prepaid.If someone did explain like the account M_016 told me above, everything would not be this bad. Now, do you still think you handled correctly? 

11
HeidiE
1 maand geleden
N
ntleApprentice
gevraagd in Mobiele telefonie

Proximus bad service and do not listen to customer

I already updated my profile.But just to let you know, after more than 2 weeks dealing with terrible service of Proximus via all channels (online chat with real staff, go to the shops 3 times, email...), I finally move the original number (the one initially with Maxi subscription) to another mobile Network.Now I only have one number with Proximus (the Esim with Unlimited Subscription, then someone stupidly changed it to prepaid without my request). Actually I paid the whole month subcription fee of March already, but I just used the Unlimited package half a month (to exactly March 15, if you do care) then be forced to change to prepaid. I dont care if this number will be deleted or not, and I dont care the half-month payment I gave you either. I just want to let everyone in this forum know about the terrible service that Proximus provides customer, so they can consider to keep using your service or not.

11
HeidiE
1 maand geleden

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