Reacties geplaatst door stefank

11 Reacties

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Eddy_0105Apprentice
gevraagd in Proximus Pickx

geluid en beeld niet synchroon

@HadewychT  It is always worth to try... tbe v4 did 8 almost 9 years without a issue .. i could  in worst case run them side by side have enough  hdmi inputs. i mean one day i guess  the v7 firmware /software will be fixed?  

368
Martin
1 maand geleden
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Eddy_0105Apprentice
gevraagd in Proximus Pickx

geluid en beeld niet synchroon

@Martin  yes. same said technician and different  reason causing same issue.. anyway still a engineering  fail if so sensitive  and   way to high failure rate  in my opinion  looking at this forum  and other discussion.but also a friend  over to my place he watched bbc news and he was like... yeah its out of sync but i could live with it ....... i clearly  cant stand a minute  if it is not synchronized.. i mean its basic basic. and even a cheap  onkyo or amplifier  has a setting  to correct  it yourself example using tv as centre speaker  (not having my onkyo connected to  v7)  so even if i needed to adjust it my self i would . but their is no such settings. anyway  went that far i tried it in my daughters new 4k lg TV.... same issue  after 1h.anyway have a nice... Netflix  now

368
Martin
1 maand geleden
E
Eddy_0105Apprentice
gevraagd in Proximus Pickx

geluid en beeld niet synchroon

@Martin  so cast to tv from phone or Netflix   is the life... was supposed  to be tried with powerline adapters instead of wifi booster but never was tried by proximus ... only renting the wifi booster because of tv. the longer the box is on the worse it gets.for me the design  of the box has to be an engineering disaster half finished product on market. 

368
Martin
1 maand geleden
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Eddy_0105Apprentice
gevraagd in Proximus Pickx

geluid en beeld niet synchroon

@Martin No.. we tried  all already with cables both HDMI and s3veral cat 5e and cat 6 internet  cables was the first we tried.. only thing that  helps is  reset box and with some luck u get 30-60min synchronized  picture and sound...but sometimes 5 mini mean  i can not reset this box every 15min or so. 3 times technician  been here and they see the issue directly  

368
Martin
1 maand geleden
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Eddy_0105Apprentice
gevraagd in Proximus Pickx

geluid en beeld niet synchroon

@HadewychT So 3 times proximus has been here. my line here in all tests  is excellent.. but still this V7 box doesn't work. sound and picture  is not  synchronized. the technicians directly  see it is out of sync.after  again giving the feedback it still doesn't work after 3rd visit  i had a call /voicemail from proximus  that there is nothing at the moment  they can do its a concern with the v7 box....OK. fully understand  it is common new  equipment  has "sicknesses". But until this has been fixed  should not normal quality fundamentals be to stop installation of this box in peoples homes until solution is found... more flowout= more complaints. As the V7 for almost 6 months been utterly  useless  and still is. why i paid for this TV service during this time  and why am i still  paying for it?  its a very expensive  drink coaster and a dust collecting decoration  only at this stage.@HadewychT  absolutely  not your fault dont get me wrong. your service an answer  has been excellent  a

368
Martin
1 maand geleden
E
Eddy_0105Apprentice
gevraagd in Proximus Pickx

geluid en beeld niet synchroon

@HadewychTHello. the technician was here little over 2 weeks ago(23/09) he confirmed directly picture and speach was bad synchronized still. he would tell another team to make adjustments and call me back if it was ok after weekend so on monday 26th... still today i have had no call and it is still as bad as first time... it was maybe a little  better on monday morning 26th but not correct...  but now at home and the longer tv it is on the worse it gets. what should i really  do? if i reset box its good for a few hours but i can not reset this all the time. its a bit waste of money to pay for something  that is not functional... i stand  with my earlier quote.. at this stage that Android box does only one use soon and that is as a coaster for drinks.  i go really  nuts... 

368
Martin
1 maand geleden
E
Eddy_0105Apprentice
gevraagd in Proximus Pickx

geluid en beeld niet synchroon

@HadewychT Hello. yes got contacted by technician and set for Friday. took holiday so im home friday. thank you and lets hope third time is the  charm

368
Martin
1 maand geleden
E
Eddy_0105Apprentice
gevraagd in Proximus Pickx

geluid en beeld niet synchroon

HadewychTyes they  called my wife  and  sadly  set an appointment today.(wife rhought i would  be working  from home).. i called yesterday  directly  to proximus  that today would not work im not home and changed  to Friday (only day i can be home and  i want to be home to see it fixed) proximus  customer service   told it was moved to Friday 23 september... what still happens.. yes technician still  came today... swapped the box and cables etx. did it Help  NO....:(..  it is same after 30min tv on.....  so cables between  decoder and the wifi booster has been tried to replace even with better quality than  proximus has in box... hdmi cable 3x tried 2x proximus  and one other 2.1 cable....  its works absolutley perfekt  if i reset box  (toothpick behind) and restart.  then i get 1h of  correct  sound and picture... but after  that it gradual get worse and worse.im a technical teacher  in Automotive industri... i cannot come to any other conclusion  that it has to be  between router and

368
Martin
1 maand geleden
E
Eddy_0105Apprentice
gevraagd in Proximus Pickx

geluid en beeld niet synchroon

@hadewycht i tried changing cables   controlled  that the cable is of the Highs speed tried cat 5e  and cat 6 . after  resetting  all  and cable changes it looked ok . My wife seen the dr strange movie was available and rented it.l for 1h it was Ok then it went to same shit again and had to just shut it off :(  and still is  bad... i called proximus think Wednesday   a technician  was scheduled between 09.00-13.00 today so took holiday... BUT its  15.30 and have still not seen any technician... so one day holiday wasted.... at this moment this Android  box is only as useful  as  drink coaster soon:)

368
Martin
1 maand geleden
E
Eddy_0105Apprentice
gevraagd in Proximus Pickx

geluid en beeld niet synchroon

@ Martin reset decoder  did not improve anything  been there done that.. im a technical  teacher so i of course  did the basics. but reseting decoder  was just a waste of time for me at least. also surround  or no surround  same shit

368
Martin
1 maand geleden
E
Eddy_0105Apprentice
gevraagd in Proximus Pickx

geluid en beeld niet synchroon

Hello  how can this be solved? i barely  u use tv decoder.  wanted to rent a movie  and jesus 5e thrown in water unwatchable  (MINION MOVIE). I mean the sound and  picture is of by maybe 3-4 seconds... also on all channels. nothing  to do with tv or sound system  as ps4 and 5 and Netflix via smart tv works perfectly.how to fix it? 

368
Martin
1 maand geleden

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