Reacties geplaatst door bvijaycom

4 Reacties

B
bvijaycomApprentice
gevraagd in Internet

I never got any connection

Thanks, Martin for timely help here. I tried to call a couple of times yesterday at 080022800. The issue is the IVR only speaking in FRENCH or DUTCH. There is no English option in IVR. That's why I keep looking for a support mail id to get some help. I will wait till Monday and will see is there any possibility to engage someone from Proximus support.  

11
AntonellaD
2 jaar geleden
B
bvijaycomApprentice
gevraagd in Internet

I never got any connection

Any help on this much appreciated. If there is a mail id then I will share the paid transaction details from last month.I want to know why such a huge business website not at all having any support mail id.

11
AntonellaD
2 jaar geleden
B
bvijaycomApprentice
gevraagd in Internet

I never got any connection

Can anyone help me to get the right support mailid. Normally any supported website should be displayed with a support mail id. But I have searched almost all the places on the Proximus website and no such support mail id. Last month I have called Proximus customer care and had a very long call. Post that call I even paid. But still, I am getting bill mails. Just 10 mins back  Your payment statement in favor of 20210430 with number 7193187420. mail I received with 69 euros. I am not sure what sort of process here in this subject. Can anyone help me on the right escalation process here.

11
AntonellaD
2 jaar geleden
B
bvijaycomApprentice
gevraagd in Internet

I never got any connection

I just received again 69 euros bill. with the mail subject Your payment statement in favor of 20210430 with number 7193187420. I am totally confused. I am not sure what sort of process.I never got a connection even I never been to that address. I just helped one of the friend. I already paid the late registration cancellation fee also.Still, I keep getting the bill which means do I need to pay my whole life without connection ?.I searched support mail id in the website and i couldn't find any such mail id.Many of your emails are coming from no reply mail id. Is there anyone who can help me with the correct support mail id or any escalation mail id?

11
AntonellaD
2 jaar geleden

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