wekelijkse aanrekening van 4.99 euro

Dears, 

I got billed 4 times (4*4,99 euros) , 2 times from Demon Games and 2 times from VR videos and games  for which i never signed up, and my bill is over by 24,15 euros . This auto debit of amount is happening every week and this happened just because of opening the message I received , and i did not even the click on the content or URLs from the message . 

After checking this with customer care , he informed me that this needs to be checked with Third Party and provided the necessary contacts . And also mentioned that he activated product options- Barring Gaming/Entertainment Content  ,  no price for this , and this will be helpful to avoid this type of issues going further . I appreciate the feedback received from customer support .

But i would like to understand , why is that Product options are not activated before ?  And as the amount is added in the Proximus bill cycle , this clearly shows these Demon Games or VR videos and games have the collaboration with Proximus  . And how come Proximus will not be held responsible for the money which I lost or which I am supposed to pay in my next bill cycle .

Asking the customer directly to check with third parties only for the over bill which i need to pay for Proximus is very disappointing and is a very bad customer experience .  And what if we don’t receive proper feedback from the third parties ? Does Proximus go ahead and keep on adding late delivery charges again if not paid by customer ? 

Best Regards, 

Siva