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J
JayneNew user
geplaatst in Archieven 2010-2017

Proximus Omnium VALS VALS VALS

Dont use this service, read the small print.......... My Phone died 2 weeks ago, so Proxiums sent me a (broken) replacement phone, after calling they told me I had to put in a claim to have the (broken) replacement repaired - so I did 😞 On Saturday (16/12) I received my (broken) repaired replacement phone in the late afternoon and it worked for 1 hour. I tried to call Proxiums Omnium Team but they dont work evenings and Sundays so I made a online claim (again). No I just called to follow-up on my claim and a young lady told me I had to wait 2 or 3 days before I can make a further claim because DYNAFIX had not closed my file, I asked her to call DYNAFIX to manually close the file and open a new case but she said it was not possible (OMG) THE COMPUTER HAS TO DO THIS. I have now just spent 19 minutes on the phone to DYNAFIX explaining what my problem was , they obviously asked me to contact PROXIMUS OMNIUM as I have the contract with them. But they did transfer me to

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J
6 jaar geleden

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