Reacties geplaatst door whatever61

5 Reacties

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whatever61Apprentice
geplaatst in MyProximus (app of website)

Can I reactivate my eSim if I lost my phone?

Thanks guys, it seems to be the answer that I have to first block the sim and then get a new one with the same number. Unfortunately, in any case I will have to get something physically to activate the esim in case of phone loss. I was hoping for a complete online solution.. 

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W
1 jaar geleden
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whatever61Apprentice
geplaatst in MyProximus (app of website)

Can I reactivate my eSim if I lost my phone?

Thanks for trying to help, Martin :)Unfortunately, it doesn’t answer my question.. I don’t need to block my line, I just want to know how is the activation process on the new phone.Usually, as with other eSims I will just login to my account and activate it on the new phone and this will automatically deactivate it on the old phone as well.But maybe Proximus has some more complicated process, like sending me the eSim activation code by post or something like that..

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W
1 jaar geleden
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whatever61Apprentice
gevraagd in Mobiele telefonie

Wrong information about BIZZ MOBILE UNLIMITED in 3 places. What is the right one?

This is the information that it gives if you are not logged in.But when you are logged in it is showing you another information (40GB, instead of 60GB).On the mobile app it shows even more different information.Please read my post attentively and see my screenshots. I can read that it’s 60GB, but when I am logged in it is showing 40GB instead.Is that just a bug on the website? 

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AntonellaD
2 jaar geleden
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whatever61Apprentice
gevraagd in Afspraken & leveringen

What is the email to contact Proximus? The link to fill up a form / email doesn't even work

also when je use this link here → → e-mail form | Proximus You are right! This seems to work. Maybe an issue with the business page then.

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Martin
2 jaar geleden
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whatever61Apprentice
gevraagd in Afspraken & leveringen

What is the email to contact Proximus? The link to fill up a form / email doesn't even work

FYI: Proximus does not have a specific e-mail address for complaints, the e-mail form (→ e-mail form | Proximus ) does work for complaints about bills. PS: The proximus forum staff will also be able to help you tomorrow.   Well, there is a button to send an email. The button just doesn’t respond. So seems like they wanted to provide the option, just a bug on the website.

5
Martin
2 jaar geleden

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