Reacties geplaatst door BSXN

7 Reacties

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BSXNApprentice
gevraagd in Archieven 2019

Why Proximus don't respect the installation dates ?

The problem continue... We had two different installation dates. 15-Apr and today we got 16-Apr ... I have nothing more to say...

12
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5 jaar geleden
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BSXNApprentice
gevraagd in Archieven 2019

Why Proximus don't respect the installation dates ?

Please check the attachment .. funny..

12
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5 jaar geleden
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BSXNApprentice
gevraagd in Archieven 2019

Why Proximus don't respect the installation dates ?

during the investigation is not necessary to providing installation dates.. normally the installation dates are given when the investigation is done. Actually we have a another date for 11 April, It means the investigation is done ?

12
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5 jaar geleden
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BSXNApprentice
gevraagd in Archieven 2019

Why Proximus don't respect the installation dates ?

I didn't ask for a earlier date.. my question is why the previous dates was not respected?

12
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5 jaar geleden
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BSXNApprentice
gevraagd in Archieven 2019

Why Proximus don't respect the installation dates ?

Koen, The problem is you don't take serious your clients. I say you fixed "4" appointments and you didn't respect any of one.. It means we just spent 4 days for nothing. and each time I had the same response. "Our excuses, Your next appointment is X date..." I'm sure again no body will be there 11 April... And what we do if nobody come for 11 april ? You will give us another new appointment ? and it will continue like that ? Can you tell me what these appointments was not respected ? of course no.. because you don't have any control on your system.

12
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5 jaar geleden
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BSXNApprentice
gevraagd in Archieven 2019

Why Proximus don't respect the installation dates ?

Hi, Yesterday I v got a new email.. for a new installation date 11 april. (5. rdv) I think it's a joke..

12
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5 jaar geleden
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BSXNApprentice
gevraagd in Archieven 2019

Why Proximus don't respect the installation dates ?

today.. .. 4rd rdv !! and again.. nobody on place. You can imagine.. We spent 4 day.. just waiting a simple installation. 4 day just waiting without going to work and without doing anything... just waiting for false stories. How your organisation and planning can be worst at this point ? not one time... 4 times !!! We will take contact with Telenet to see if they can do this installation. also I love when I call the heldesk each time I had the same response "sorry I can't help you" Who can help ? You can apologize for first attempt.. ok maybe also for the second one... but 4 attempt!!! without success.. there's no anything to apologize, you can't do that for your clients.. take your responsibilities and be serious and not just excuse about your unsuccessful service.

12
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5 jaar geleden

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