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Reacties geplaatst door DianaK

2 Reacties
M
missfleurrebelleNew user
gevraagd in Archieven 2018
Surf free anytime

That's really nasty of Proximus! Indeed, I checked back all the bills and they did mention what you just said on the one of June. I honestly don't bother reading the text of bills unless the amount billed exceeds my regular subscription costs. I don't find this a fair decision from Proximus, neither the right way to communicate it. They could've at least communicated about it separately! It looks like they are looking to lose customers. I will definitely not switch to a new pack just because of this type of lame pressure! I support a joint complaint to the CEO and some press coverage of the matter!:rage:

12
Martin
5 jaar geleden
M
missfleurrebelleNew user
gevraagd in Archieven 2018
Surf free anytime

Hello! I have a similar problem. I have an old style internet maxi pack with internet+TV+2 Smart 15 subscriptions. This pack included 1 Gb of mobile data for each Smart 15 subscriptions and an additional 2Gb surf free anytime. Since mid August, the surf free anytime dissapeared from my proximus account and I am being charged for all the data traffic exceeding the 1Gb from the Smart 15. So the 2 Gb surf free anytime are not available anymore. I already filled a complaint with proximus on 19 August (reference 35229818) but so far no news. I just called earlier to enquire if there's an update on my case but the helpdesk said no progress and that I should wait longer, perhaps a few more weeks. This is really outrageous. So I'm hoping to get some faster help here. Thanks!

12
Martin
5 jaar geleden

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