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Reacties geplaatst door Oldzsi

5 Reacties
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OldzsiApprentice
gevraagd in Archieven 2018
Complaint Nr 2 on my bills - pls don't delete until case unsolved

Dear Wilfried, I got the invoice about 91 EUR. Did you understand from the previous emails that your college caused the extra Intrum cost for me by her mistake? I asked to Proximus to take responsibility for that and to pay that part. So it means that Proximus is just letting the customers pay if their employees make a mistake and do not care? Thanks, Olga

11
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6 jaar geleden
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OldzsiApprentice
gevraagd in Archieven 2018
Complaint Nr 2 on my bills - pls don't delete until case unsolved

Dear Wilfried, I made print screen of both docs. I hope you can see them. I got this week 3 bills or letters from Proximus, the last one is what you write above than you cancelled 2x 15 EUR. So my total outstanding bills are 40,58 EUR? Meaning from last year beginning of November until today? Because before it was 91 above in one of your mail. As I have to pay 40, 58 EUR than we can agree on this and to close this case. Just I have to be ensured that this is the last payment and please tell me on which reference I should send the money. Thanks, Olga

11
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6 jaar geleden
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OldzsiApprentice
gevraagd in Archieven 2018
Complaint Nr 2 on my bills - pls don't delete until case unsolved

Hi Wilfried, I opened it and by the "Private messages" section there is no attachment button like here. Only formatting icons.... Same icon row like here, except the first "file attachment" button. Where should I send them? Best regards, Olga

11
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6 jaar geleden
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OldzsiApprentice
gevraagd in Archieven 2018
Complaint Nr 2 on my bills - pls don't delete until case unsolved

Dear Wilfried, Thanks for your help. Intrum probably will not pay back the money not for Proximus and not for me as they just did the work what Proximus asked for by mistake. As you see above I paid my September bill with fine for Promimus already in the October bill, so your college sent Intrum after me totally unnecessary as she didn’t check the bills – causing an extra 155 EUR cost. I guess this is not the first time that a college makes a mistake by Proximus, so depending on your internal rules you can take on Proximus goodwill for client or subtract from the college salary or if you want ask back from Intrum the money- that is Proximus internal thing. If you want to get back the money from Intrum for your colleges mistake than I'm sending here: - a print screen of the Intrum invoice Nr - and also I have a document from Intrum which shows that Proximus got back the following amounts from Intrum > the 45 EUR Proximus fine part + 48,09 EUR September fee of the bill

11
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6 jaar geleden
O
OldzsiApprentice
gevraagd in Archieven 2018
Complaint Nr 2 on my bills - pls don't delete until case unsolved

Hi Wilfried, thanks for helping, I really appreciate it. Did you had the chance to read my story and see that Proximus charged me via Intrum a 155 EUR for September bill and extra fine due to a mistake? As I paid September bill in the October bill. Since than I didn't got back this 155 EUR. Therefore I suggested to give credit note for the bills are written above. Like that I have to pay 31,39 EUR for the whole periode of November March. Thansk for helping, Kind regards, Olga

11
O
6 jaar geleden

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