Reacties geplaatst door ColinB

20 Reacties

G
GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

Oké nogmaals bedankt. Lijkt alsof de plotselinge foutmeldingen na jaren van geen problemen waarschijnlijk onverklaarbaar blijven - medelijden. [i]Or, in case my Dutch translator is really too bad ... Okay thanks again. It seems that the sudden error messages after years of no problems are likely to remain inexplicable - pity.[/i]

48
ColinB
6 jaar geleden
G
GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

Thanks RobrechtB.

48
ColinB
6 jaar geleden
G
GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

Yes ! Since I made the change to stop Outlook napping, all works okay again. No other suggested changes seemed to work. So, Proximus... can you please confirm, you are not using push notifications on the server side? Thanks.

48
ColinB
6 jaar geleden
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GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

Thanks Gizmo. So, I was still getting the cursed messages about [b]connection idle for too long[/b] and [b]session time exceeded[/b]... until I changed the info page on Outlook for Mac to [b]prevent application napping[/b]. Now, for last night and several hours ... no more messages. Nothing else worked (not even Tapedur's suggestion of increasing sync time) - so, I hope this "prevent napping" continues to work.. As I had changed nothing in my settings before all this started, I can still only assume that something had changed on the Proximus side. I'm not sure we had confirmation from Proximus that the server was not using PUSH notifications again, which was of course the reason for the problem back in March and that change was reversed by Proximus to prevent the problem. If not already done somewhere and I missed it, it would be good if the Proximus guys/gals could confirm they are NOT using PUSH notifications again. Thanks.

48
ColinB
6 jaar geleden
G
GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

Well, unfortunately, neither my above pedantic change or what Tapedur suggested on the FR forum (sync delay now set at 10 mins) seem to work for me. So, I'm trying something else: Clicked "Prevent App Nap" below:[img]c0d4e5d3-fe6c-411f-9eda-0db152264577.png[/img]Gizmo, if you are still around... did you have that set by any chance... (find app Outlook and check Info). Many thanks.

48
ColinB
6 jaar geleden
G
GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

Thanks... one small difference I did notice with your settings and mine is that although you have [img]ef382aee-8a99-4884-a372-31007f17f3ea.png[/img]with "Informatie over de inkom...", you did include the user name and password, which would normally be ignored with the option you chose. I had this: [img]d5120eec-6197-4f10-9a78-777ce0eb6b2d.png[/img]So, being a bit of a pedantic, I'll try it exacty like you had, even adding the information which I believe would be ignored.

48
ColinB
6 jaar geleden
G
GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

Hi Gizmo. Many thanks for that ... I have just checked my settings and they are the same as you have posted. So, very strange it isn't working for me, even more so, as it was working perfectly before. I have now increased the synchronisation delay (à la Tapedur) to 10 minutes from the 2 minutes I had... and I will see what that does.

48
ColinB
6 jaar geleden
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GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

And, this morning, after a period of non-use during the night: [img]4fa45186-0312-4917-854a-544acc02a9b6.png[/img] [img]96f98532-3a16-4c09-baf7-710c40faaf45.png[/img] So, no success there. Now, I'll try what Tapedur suggested yesterday on the French forum about the same problem: "[i]... il faut changer la durée de synchronisation, en mettant un temps plus long. si le temps de synchronisation est trop court, peut-importe la messagerie, l'adresse e-mail, ou le fait de faire le ménage dans la messagerie peut amené a avoir 'le-serveur-imap-a-interrompu-la-connexion'....[/i]"

48
ColinB
6 jaar geleden
G
GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

Unfortunately... I just got this:[img]c5104e3d-7e6c-49be-b492-d22e1705325b.png[/img]Grrr... and I even deleted my mail account on the Mac in Outlook, then recreated it before changing the settings and rebooting the Mac. Will see if it was just an exception and if not then try what Tapedur suggested.

48
ColinB
6 jaar geleden
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GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

Ha ! Great Gizmo .. I was wondering when you'd see that and give it a try :relaxed: Look at this latest comment from Tapedur too Gizmo (posted today) ... https://fr.forum.proximus.be/internet-10/le-serveur-imap-a-interrompu-la-connexion-39302/index2.html#post581400 What are your settings?

48
ColinB
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GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

Okay, thanks Sabine... will try that and let you know what happens: [img]086f5bae-7b12-4404-a566-2b0c499c6ccc.png[/img]

48
ColinB
6 jaar geleden
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GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

[quote=KimB]I created a case (5036046) for our engineers to check. I'll ceep you updated if I receive more info. Regards, Kim[/quote] Hi Kim... just wondering if you have any news yet (maybe too soon) as there is now a second message:[img]cf0df3e9-5494-43b2-8e80-c337d849fbd5.png[/img]which often follows the first message:[img]042f1c03-01bd-4e8c-87a0-984e18a3a4d2.png[/img]Again, answering "No" to both messages gets mail functioning normally again for a while. Thanks.

48
ColinB
6 jaar geleden
G
GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

Great - thank you Kim.

48
ColinB
6 jaar geleden
G
GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

Absolutely Gizmo. I think Proximus should start by double-checking the PUSH notifications setting again (server end) and confirm to us that that nothing has changed there, as it was clearly the problem last time users had this experience. I have changed nothing for months and months and have the problem again only recently. Turning off SSL is not an option, as it is the backbone of secure Internet. Also, no problem with Mac Mail, iPad or iPhone (for the moment!), which might help isolate the problem. [i]I have another problem recently - possibly unrelated, but you never know: I delete mail from my inbox in Outlook for Mac and a few minutes later the "deleted" mail arrives in my inbox again. If I repair the inbox, it disappears. This is a frequent occurrence.[/i] Beste.

48
ColinB
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GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

Yes, let's not confuse Outlook 2011 for Mac with Mac Mail, as Gizmo states. I believe the problem is on the Proximus side as I said earlier. Look at my post here: https://fr.forum.proximus.be/internet-10/le-serveur-imap-a-interrompu-la-connexion-39302/index2.html#post580833 and the first post in that topic with response from AntoineF. A poor translation: Ja, laten we Outlook 2011 voor Mac niet met Mac Mail verwarren, zoals Gizmo states. Ik geloof dat het probleem op de Proximus-kant ligt, zoals ik al eerder zei. Kijk naar mijn post hier: https://fr.forum.proximus.be/internet-10/le-serveur-imap-a-interrompu-la-connexion-39302/index2.html#post580833 en de eerste post in dat onderwerp met reactie van AntoineF.

48
ColinB
6 jaar geleden
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GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

Thanks Andy. As I have Outlook 2011 for Mac and you don't have specific settings for that version, I can confirm my settings are those you listed for Outlook 2010. In fact, I have changed no settings my end. Maybe something has been refreshed your end and things will now work... I will let you know what I see after using it for a while.

48
ColinB
6 jaar geleden
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GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

[quote=sabineb] ... you receive this error now? [b]The server for account “Skynet” returned the error “Connection idle for too long.” You username/password or security settings may be incorrect. Would you like to try re-entering your password? NO / YES [/b] witch program do you use? settings of your account? ... kind regards sabine[/quote] I would need to wait a while to confirm if I still get the message. I am using: [b]Microsoft Outlook for Mac 2011 Version 14.7.3 (170325)[/b] [i]The settings are those you have listed for Outlook 2010 These include: Incoming server (IMAP): 993. Type of encrypted connection: SSL Outgoing server (SMTP): 587.[/i] Type of encrypted connection: no choice present to choose from - strange? Thanks for your help.

48
ColinB
6 jaar geleden
G
GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

Much appreciated.

48
ColinB
6 jaar geleden
G
GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

Sabine - Please remove my list of emails from this public page. [i][b]Edit Wim: done[/b][/i]

48
ColinB
6 jaar geleden
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GIZMORising star
gevraagd in Archieven 2010-2017

Problemen met Outlook 2011 for Mac

Hello - apologies for using English (Australian) - my poor translation is underneath... I have the same problem and posted details of the problem here: https://fr.forum.proximus.be/internet-10/le-serveur-imap-a-interrompu-la-connexion-39302/index2.html#post580802 as I had found details in that conversation that Proximus had made a modification on their IMAP servers to use PUSH notifications back in March - it seemed to have caused the message "Connection idle for too long". Proximus cancelled the modification and the problem was resolved. I hope someone finds a solution that works this time. I need SSL, as I travel with my laptop. All the best. Colin [i]Hallo - excuses voor het gebruik van Engels (Australisch) - mijn slechte vertaling is onderaan ... Ik heb het zelfde probleem en de details van het probleem hier: https://fr.forum.proximus.be/internet-10/le-serveur-imap-a-interrompu-la-connexion-39302/index2.html#post580802 Zoals ik in dat gesprek had gevonden dat Proximu

48
ColinB
6 jaar geleden

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