Vraag

pre-order IPhone 15 Pro

  • 28 September 2023
  • 6 reacties
  • 143 Bekeken
P
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Hello,

I pre-ordered an Iphone 15 pro 2 weeks ago and I was debited 299 euros and received a confirmation documents by email. Then my order was cancelled due to the fact that did not sign “the request_of_transfer_andcontracts”, I signed the document but I didn’t how to send it back to them. How could you cancel my order without informing me?

I want my refund 

Patrick

6 reacties

HeidiE
Reputatie 7
Badge +3

Hi @patrickbahizi please fill in your customer data in the client profile here, so we can help you with this refund. Kr, Heidi

Tip: noteer in het login-profiel je klantgegevens (in het veld 'Ticket' kun je specifieke/privé info m.b.t. je vraag vermelden), enkel zichtbaar voor Proximus-medewerkers!
P
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Hi Heidi,

If I reply back my credentials, will this be public or private?

Martin

via https://nl.forum.proximus.be/settings/profile 

The text boxes marked private (privé) are only visible to Proximus moderators.
In the private field "Ticket" you can enter more requested information.

P
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Hello,

Did you get my private message. this was my order number : R4WEBSHOP020083633

Thank you,

P
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Hello,

 

Have you found my cancelled order R4WEBSHOP020083633?

when am i getting my refund?

Thank you,

HeidiE
Reputatie 7
Badge +3

Hello @patrickbahizi refund done today!

Tip: noteer in het login-profiel je klantgegevens (in het veld 'Ticket' kun je specifieke/privé info m.b.t. je vraag vermelden), enkel zichtbaar voor Proximus-medewerkers!

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