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Hello,

I pre-ordered an Iphone 15 pro 2 weeks ago and I was debited 299 euros and received a confirmation documents by email. Then my order was cancelled due to the fact that did not sign “the request_of_transfer_andcontracts”, I signed the document but I didn’t how to send it back to them. How could you cancel my order without informing me?

I want my refund 

Patrick

Hi @patrickbahizi please fill in your customer data in the client profile here, so we can help you with this refund. Kr, Heidi


Hi Heidi,

If I reply back my credentials, will this be public or private?


via https://nl.forum.proximus.be/settings/profile 

The text boxes marked private (privé) are only visible to Proximus moderators.
In the private field "Ticket" you can enter more requested information.


Hello,

Did you get my private message. this was my order number : R4WEBSHOP020083633

Thank you,


Hello,

 

Have you found my cancelled order R4WEBSHOP020083633?

when am i getting my refund?

Thank you,


Hello @patrickbahizi refund done today!


Reageer