Hello, I requested a phone with an online subscription and I paid and I have the order number and confirmation, but I have not received anything so far. Is there a problem?
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tomorrow if someone from the forum staff comes by here they can help you further.
In the meantime, it is best to fill in/complete as much private information as possible in your → ForumProfile, in the text fields marked "private, only proximus employees can view this info.
Finally click on "save changes" at the bottom left
In the box "Ticket (Private)" you can, for example, put additional information, so that they can get started immediately
@almanssi feras could you please fill in customer details in the ‘Profile’ here to check your order? Thanks, Heidi