Ordered fiber and have had 4 appointments to try and get fiber installed.. still ongoing
1st appointment: Nobody showed up nor called
2nd appointment: They sent an technician to install but sadly, they first had to activate the fiber and then install it at our place. So a failed installation.
3rd appointment: The technician who can activate arrived and did activate the fiber for the building.
4th and last appointment, normally, and of course, nobody showed up nor called. I actually even got called by technician the day before and asked if he can come in the morning where I said its fine. Come the morning and he told me that the assignment to install fiber at my place is set to someone else. In the mean time, I’ve had 2 useless support agents telling me that a ‘team’ will surely come. I’ve heard the same line for the first day where they did not show up. And at the end of the day, the last agent who answered finally told me that the technician apparently did not know about my appointment.
It is 2023 and it’s so hard to communicate to the client on the status of the appointment. So now I apparently have to wait to be contacted to plan another appointment. What a joke