Topics gestart door joaocosta

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J
joaocostaNewbie
gevraagd in Facturatie & betalingen

Bills, overcharge and complaints abroad

Already sent multiple emails email but I am being bothered by your notifications and it is annoying to enter the website of proximus and have the "all is in order" and then over in "bills" to say I owe quite a lot. Already made 2 complaint 49262635 and 49296999 but no answer for over a month.This seems to be a saga and a mountain of errors being done by your services including a total lack of coordination between departments.You will find a very long complaint regarding the current status of the bill due to gross multiple errors by your operators which were recognized and in theory solved. I called your services given that the bill sent to me was supposed to have been modified and till this day it still is wrong. I received emails saying that it was left unpaid and I could face additional fees if I did not pay it. I actually did send the amount indicated by the customer service in the latest conversation we had of 0.24€ as you can check in the logs or recordings of said call. I have no

1
AntonellaD
2 jaar geleden

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