Reacties geplaatst door Rocha

9 Reacties

R
RochaApprentice
gevraagd in Mobiele telefonie

no signal on mobile phone

By mistake, I clicked and chose one answer as "best answer"…. but I actually want to thank everyone for the feedback and comments.

14
DaisyS
2 maanden geleden
R
RochaApprentice
gevraagd in Mobiele telefonie

no signal on mobile phone

I tried a new sim card and it did not solve. But it is working now, despite new problems with my subscription. It is very difficult to communicate with Proximus…

14
DaisyS
2 maanden geleden
R
RochaApprentice
gevraagd in Mobiele telefonie

no signal on mobile phone

Ok, thanks for sharing that advice!

14
DaisyS
2 maanden geleden
R
RochaApprentice
gevraagd in Mobiele telefonie

no signal on mobile phone

my profile is updated.

14
DaisyS
2 maanden geleden
R
RochaApprentice
gevraagd in Mobiele telefonie

no signal on mobile phone

Hi Patrick,Is that the case in your experience? because every time I contacted Proximus, the attendants came with a new test/idea that I should try, but no concrete "solution" and then I have to wait quite some time to get contact again. And I'm being constantly redirected to different people/departments/stores, but unfortunately nobody knows what to do. I'm a teacher and cannot access my teaching materials online or making payments with its me. I lost my Friday afternoon, weekend, and now this morning trying to find a solution, but it's ambiguous what is going on behind the scenes and whether my situation will actually be addressed. I don't even know how much the "IT expert team" knows about my problem because I don't know what is registered at every time I talk with someone. In the store, for example, the guy just changed my SIM-card and when I asked what to do in case it didn't work, he said "I don't know, it will work within a few hours".cheers, Luis

14
DaisyS
2 maanden geleden
flurk2
flurk2Rising star
gevraagd in Mobiele telefonie

stop hypocrisy

It must be hard to have low self-esteem...

8
R
2 jaar geleden
flurk2
flurk2Rising star
gevraagd in Mobiele telefonie

stop hypocrisy

Thanks but at this point, it is better to fill a complaint to the authorities.https://www.gegevensbeschermingsautoriteit.be/burger/acties/klacht-indienen

8
R
2 jaar geleden
flurk2
flurk2Rising star
gevraagd in Mobiele telefonie

stop hypocrisy

@HeidiE . Proximus launched a 1week campaign, proximus ignored my messages for 1week, and once it is done proximus come back to me to say that things are back to normal?You must take privacy seriously and not fool customers. This behaviour did not refrain me to complaint to authorities that you abused privacy and did not respect the GDPR.

8
R
2 jaar geleden
flurk2
flurk2Rising star
gevraagd in Mobiele telefonie

stop hypocrisy

I have the same problem but I see now that I posted my question in the French version of this forum (so I add it below).------How can I remove the statement "stop invasion" from my mobile phone front screen? I'm unhappy with the war but I believe I must have the freedom to decide whether I want to walk around making statements regarding wars…. This should be optional not enforced to all consumers.Different people have different reasons to make political statements, and this must be respected.Anyways, I do not want to have discussions about the war, support, etc… I just want to remove this message from my front screen, ideally without stop the subscription to Proximus… I tried to ask proximus via different channels on how to remove the message and didn't get any answer. When I managed to get a response via webchat about the non-compliance with GDPR, the attendant quickly deleted it.

8
R
2 jaar geleden

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