Beantwoord

wekelijkse aanrekening van 4.99 euro

  • 11 June 2021
  • 4 reacties
  • 5186 Bekeken

Hallo,

Wekelijks krijg ik een rekening van 4,99 euro onder de naam van Help: 024258252-adult VOD-XO26T

 

Ik heb mij hiervoor nooit ingeschreven, en ik zou dit graag opgelost hebben.

 

mvg

Senne

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Beste antwoord door Martin 11 June 2021, 17:49

Bekijk origineel

4 reacties

ter info:stopzetten 024258252-Adult VOD-XO24T - Klacht over PROXIMUS via Test-Aankoop

Dit zijn diensten door derden 

Betaalnummers, betaalsms'en en diensten door derden | Proximus

Bij wie kun je terecht over diensten door derden? | Proximus

Dit lijkt op onderstaande

https://nl.forum.proximus.be/myproximus-app-of-website-46/wister-betalingen-op-mijn-gsm-factuur-34244

Best asap onderstaande bedrijf contacteren klacht indienen en facturatie betwisten

https://www.proximus.be/support/nl/id_sfaqr_3rd_bill/particulieren/support/facturen/facturen-beheren/klacht-over-je-factuur/betaalnummers-betaalsms-en-diensten-door-derden.html

 

8841 WISTER support.be@wister.eu +32 2 425 82 52
wister WISTER serviceclients@wister.fr +32 2 425 82 52

Als zij niet reageren kan Prox ook een klachtendossier opstellen tegen hen.

Reputatie 7
Badge +3

@Martin  Dank je wel voor de correcte en uitgebreide info.

@Benitez Mocht het niet lukken zo, laat je maar gerust iets weten.

Groetjes,
Antonella

Dears, 

 

I got billed 4 times (4*4,99 euros) , 2 times from Demon Games and 2 times from VR videos and games  for which i never signed up, and my bill is over by 24,15 euros . This auto debit of amount is happening every week and this happened just because of opening the message I received , and i did not even the click on the content or URLs from the message . 

After checking this with customer care , he informed me that this needs to be checked with Third Party and provided the necessary contacts . And also mentioned that he activated product options- Barring Gaming/Entertainment Content  ,  no price for this , and this will be helpful to avoid this type of issues going further . I appreciate the feedback received from customer support .

But i would like to understand , why is that Product options are not activated before ?  And as the amount is added in the Proximus bill cycle , this clearly shows these Demon Games or VR videos and games have the collaboration with Proximus  . And how come Proximus will not be held responsible for the money which I lost or which I am supposed to pay in my next bill cycle .

Asking the customer directly to check with third parties only for the over bill which i need to pay for Proximus is very disappointing and is a very bad customer experience .  And what if we don’t receive proper feedback from the third parties ? Does Proximus go ahead and keep on adding late delivery charges again if not paid by customer ? 

 

Best Regards, 

Siva

Reputatie 7
Badge +3

Hi Siva, Premium-rate calls or text messages and mobile payments via Proximus involve a third-party service. Here's some explanation on how this works, where you can find them and dispute the charges:  https://www.proximus.be/support/en/id_sfaqr_3rd_bill/personal/support/billing/manage-your-bills/complaint-about-your-bill/pay-for-calls-pay-for-text-messages-and-services-by-third-parties.html Kind regards, Heidi

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