Vraag

Mobilus Unlimited Premium 300GB vraag


Reputatie 2

Ik vraag mij af , vanaf 1/06 is er een nieuwe limiet van 300GB voor Mobilus Unlimited Premium & over de 300GB vertraagd aan 512kb , nu is mijn vraag gaan we in de MyProximus app dan terug een meter zien in plaats van enkel het woord onbeperkt ? Persoonlijk zou ik dan liever die meter terug hebben, zo kun je mooi volgen hoeveel je van die 300GB gebruikt.

 

Groeten


45 reacties

Reputatie 2

Ondertussen is het aangepast zie ik net.

 

Groeten

Reputatie 7
Badge +2

@Lynx6541 

i’ve sent your message to my technical colleagues and asked to read it carefully.

If necessary they will contact you to discuss the order.

Hope it’ ll all end well..

kind regards

Tina

Reputatie 2

Thanks! I just got the call.

 

They told me that it's not possible for Tessares at my location but didn't really mention a reason.

 

Your colleague was really friendly and agreed to launch another last effort and create a case with a more detailed explanation of the situation and that there is good reception here.

 

He gave me a case number. It will take a few days. I'm praying that it works since is been quite a ride... 

Reputatie 7
Badge +2

@Jurgen_039 Vanaf het ogenblik dat de balk vol is(300GB opgebruikt)dan gaat de verlaagde snelheid automatisch toegepast worden.Groetjes,Joel

Reputatie 2

@Lynx6541  I will ask my colleague of the technical service. Kind regards, Antonella

@HadewychT Kan je dit (laten) nakijken? Dank je wel.

Thanks so much, the fixed line is installed for 2 weeks now and I am still waiting for the backoffice to activate the 4G Modem so the technician can come install it. 4G Reception here is very good as I’ve been using Mobilus for 2 Years without an issue.

Reputatie 7
Badge +2

ok

i’ll pass the message

Reputatie 7
Badge +3

@Jurgen_039 Voor deze plannen zullen we vanaf 1/6 inderdaad opnieuw de donut (of een balk) tonen. Groetjes, Antonella

Reputatie 2

Super !!! een donut van 300GB dan?  en als deze vol is dan zal er staan lagere snelheid? 

 

Groeten

Reputatie 2

Got it, I'm waiting to see what happens, hopefully there will be a decision soon 

Reputatie 2

Het is vandaag 1/6 , als ik kijk in de MyProximus app zie ik nog altijd gewoon onbeperkt staan , geen balk of donut te zien van 300 GB ?? Zal dit dan nog in de loop van de dag aangepast worden?

 

Groeten

Reputatie 2

Hello @HadewychT , I still did not receive a call or a message. I need to know if I should cancel both subscriptions as waiting and paying for 2 lines that are not useful for me is not an option 😞

 

Thank you 

Reputatie 2

@Joel M @AntonellaD 

Blijft dit dan Mobilus Unlimited Premium noemen? of zal deze ook veranderen van naam naar bv Mobilus Unlimited ? gezien dit het 1nige tariefplan is die 300GB krijgt en daarna verlaagde snelheid?

 

Groeten

Reputatie 7
Badge +3

@Jurgen_039 Het abonnement Mobilus Unlimited Premium  is niet geïmpacteerd door de naamsveranderingen van enkele tariefplannen. Groetjes, Antonella

Reputatie 7
Badge +4

@Lynx6541 I ‘m sorry to hear that. I created a new ticket to contact you. 

Reputatie 2

I managed to get in touch with someone over the support chat and they told me the following: 

 

Good day to you,
With Stef.
It is not possible for us, on the first line, to book it. There is a case in the backoffice that says that the 2nd line is handling the ticket right now. But on that ticket it says that it is not possible at the moment to have a stable 4g connection at home.
As soon as this changes or there is an update, the owner of the ticket will contact you.
Do you have any other questions I can help you with?

 

I find this really disappointing as I was using the The Mobilus Unlimited Premium 5G Subscription with excellent speeds (150M/50M) for 2 Years and there were no issues. Even the technician who installed the fixed line at my place said that the 4G here is sufficient and that the activation should be no problem? 

@tina.b  can you help me with all this? I mean I have the fixed line running for no reason here at the moment. 

Reputatie 7
Badge +3

@Lynx6541 I received this feedback from my colleagues of the technical 2nd line:

This ticket was created on 26/04 and we are still waiting for an answer. The customer is also aware of this because we have been in contact via private messages on the forum.

Kind regards,
Antonella

Reputatie 2

@Lynx6541 I received this feedback from my colleagues of the technical 2nd line:

This ticket was created on 26/04 and we are still waiting for an answer. The customer is also aware of this because we have been in contact via private messages on the forum.

Kind regards,
Antonella

 

Thank you for checking but that makes no sense, I ordered the fixed line internet in May… The ticket must be about something else. I am interested to know about the status of the activation for the XDSL 4G for my fixed internet line. When this happens I can start using the fixed line and deactivate my Mobilus 5G Ultimate

Reputatie 7
Badge +3

@Lynx6541 The ticket is about the mobile coverage. The technical service will keep you posted. Kind regards, Antonella

Reputatie 2

Thank you, the number works again now so they can give me a call. What is most important to me at the moment is that we get the XDSL 4G Tessares working on my fixed line. So maybe they can give me a call about that?

Reputatie 7
Badge +3

@Lynx6541  I will ask my colleague of the technical service. Kind regards, Antonella

@HadewychT Kan je dit (laten) nakijken? Dank je wel.

Reputatie 2

If the 300GB is reached, is it possible to book more data for an additional fee? the reason why I am asking is that we live in a rural area and our fixed line is incredibly aged and slow. We get a maximum of 7 Mbit down and 1Mbit up and there is only an old copper DSL line here… 

The Mobilus Unlimited Premium was a lifesaver for us because we could use it for more demanding stuff like streaming, video calling etc.

 

Thanks for your help!

Reputatie 7
Badge +4

Is it not possible for Proximus to offer you the dsl+4G “Tessares” solution** at your location to provide you higher download and upload speed on the fixed network?

Hybrid access solution - Tessares

The above solution is provided to dsl customers on a case by case base if the internzl Proximus 4G coverage on your location is excellent and the load of the local 4G antenna allows it (priority for the “real mobile traffic”

** only for internet, no 4G support for IPTV, IPTV only provided via dsl part 

Reputatie 2

Thank you M_016 for this very useful information!

I checked my area and even when setting it to 10M my area is Yellow. 2 Years ago when I canceled the fixed line and switched to the Mobilus subscription my connection topped out at 20M/D 2M/U

Today I called proximus and explained my case and that the fixed line, especially the upload, makes the connection not really adequate (streaming, home automation, cameras etc.) and then I asked about the Hybrid 4G Solution. He researched and found that its called XDSL9 4G Tessares and suggested that I sign up for a fixed line and once the technician is here I should speak to him.

I asked if he knew the requirements for it and he mentioned something like " a connection not faster than 7Mbit...." I mean I had 20D but my upload is terrible. And with 2M Upload I can hardly do a video call since downloading at 20M will almost block the line as upload packages are being sent when downloading too….

So it remains to be seen if I qualify for it since the 4G Proximus reception here is excellent and the next tower is only 400M away sending at 1800MHZ and 2100MHZ (B1+ B3) the 800MHZ Band is also avalible but capped at 20M.

I checked coaxial teledistribution and there is no provider here that offers it :( 

Can anyone here shed some light on what the requirements are for qualification for this  XDSL9 4G Tessares solution? 

Any help would be appreciated since we are struggling with the internet connection here for over 9 years now….

if you are in a "white/grey zone" and the 4G coverage is good, I suspect you qualify (unless too many are already active in such a way in your area) the information regarding gray and white zones (which streets/municipalities) can be found in a message  via the link below Breedbandinternet in de grijze/witte zones - 30 Mbps in 2020 - oplossingen type xdsl&4G - Proximus versus KPN | Proximus Forum

The Proximus employees on this public forum will provide you with information about dsl+4G tessares, they have to consult a backend and they are no longer active on this public forum until monday.

PS: 

list of the white/grey zones

List of sectors, with the NIS code, the name of the sector, the municipality and the region | BIPT

Reputatie 7
Badge +4

Proximus moderators will be able to provide you feedback on the subject dsl+4G tessares begin next week

I do understand you currently do not have anymore a Proximus dsl internet line, only 4G data via Mobilus Unlimited Premium 5G (with 300 GB/month limitation as of June 1, 2022 & this max. volume limitation would be a problem)

Please do:

already provide feedback via this forum (reaction on your initial message) of the guaranteed dsl speed results via Speedtest internet connection | Proximus

check your 4G down/up speed on your location (20/2 for a 4G antenna at 400 m on 800 MHz seems to be rather low at 1st sight)

Test your Internet speed with the Speedtest | Proximus

indicate if not already done your customer number in your forum login profile (only visible there for Proximus)

 

To my knowledge the dsl+4G Tessares solution is offered  only on a case by case base to a limited number of customers if the local 4G antenna load permits it and the internal house 4G coverage is “good”

On the Fr forum moderators already did indicate currently the solution can eventually be offered to customers with a dsl speed of max +/- 16 Mbps download

 

Succes

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