Ik vraag mij af , vanaf 1/06 is er een nieuwe limiet van 300GB voor Mobilus Unlimited Premium & over de 300GB vertraagd aan 512kb , nu is mijn vraag gaan we in de MyProximus app dan terug een meter zien in plaats van enkel het woord onbeperkt ? Persoonlijk zou ik dan liever die meter terug hebben, zo kun je mooi volgen hoeveel je van die 300GB gebruikt.
Groeten
Ondertussen is het aangepast zie ik net.
Groeten
+3
i’ve sent your message to my technical colleagues and asked to read it carefully.
If necessary they will contact you to discuss the order.
Hope it’ ll all end well..
kind regards
Tina
+5
Thanks! I just got the call.
They told me that it's not possible for Tessares at my location but didn't really mention a reason.
Your colleague was really friendly and agreed to launch another last effort and create a case with a more detailed explanation of the situation and that there is good reception here.
He gave me a case number. It will take a few days. I'm praying that it works since is been quite a ride...
+3
Thanks so much, the fixed line is installed for 2 weeks now and I am still waiting for the backoffice to activate the 4G Modem so the technician can come install it. 4G Reception here is very good as I’ve been using Mobilus for 2 Years without an issue.
+3
😥
sorry, this was beyond our technical possibilities
so I will end your internet maxi and your mobile unlimited premium in your pack? no products remain, right?
+3
Super !!! een donut van 300GB dan? en als deze vol is dan zal er staan lagere snelheid?
Groeten
Got it, I'm waiting to see what happens, hopefully there will be a decision soon
Any news ?
Het is vandaag 1/6 , als ik kijk in de MyProximus app zie ik nog altijd gewoon onbeperkt staan , geen balk of donut te zien van 300 GB ?? Zal dit dan nog in de loop van de dag aangepast worden?
Groeten
Hello
Thank you
Blijft dit dan Mobilus Unlimited Premium noemen? of zal deze ook veranderen van naam naar bv Mobilus Unlimited ? gezien dit het 1nige tariefplan is die 300GB krijgt en daarna verlaagde snelheid?
Groeten
+3
+4
I managed to get in touch with someone over the support chat and they told me the following:
Good day to you,
With Stef.
It is not possible for us, on the first line, to book it. There is a case in the backoffice that says that the 2nd line is handling the ticket right now. But on that ticket it says that it is not possible at the moment to have a stable 4g connection at home.
As soon as this changes or there is an update, the owner of the ticket will contact you.
Do you have any other questions I can help you with?
I find this really disappointing as I was using the The Mobilus Unlimited Premium 5G Subscription with excellent speeds (150M/50M) for 2 Years and there were no issues. Even the technician who installed the fixed line at my place said that the 4G here is sufficient and that the activation should be no problem?
+3
This ticket was created on 26/04 and we are still waiting for an answer. The customer is also aware of this because we have been in contact via private messages on the forum.
Kind regards,
Antonella
This ticket was created on 26/04 and we are still waiting for an answer. The customer is also aware of this because we have been in contact via private messages on the forum.
Kind regards,
Antonella
Thank you for checking but that makes no sense, I ordered the fixed line internet in May… The ticket must be about something else. I am interested to know about the status of the activation for the XDSL 4G for my fixed internet line. When this happens I can start using the fixed line and deactivate my Mobilus 5G Ultimate
+3
Thank you, the number works again now so they can give me a call. What is most important to me at the moment is that we get the XDSL 4G Tessares working on my fixed line. So maybe they can give me a call about that?
+3
If the 300GB is reached, is it possible to book more data for an additional fee? the reason why I am asking is that we live in a rural area and our fixed line is incredibly aged and slow. We get a maximum of 7 Mbit down and 1Mbit up and there is only an old copper DSL line here…
The Mobilus Unlimited Premium was a lifesaver for us because we could use it for more demanding stuff like streaming, video calling etc.
Thanks for your help!
+4
Is it not possible for Proximus to offer you the dsl+4G “Tessares” solution** at your location to provide you higher download and upload speed on the fixed network?
Hybrid access solution - Tessares
The above solution is provided to dsl customers on a case by case base if the internzl Proximus 4G coverage on your location is excellent and the load of the local 4G antenna allows it (priority for the “real mobile traffic”
** only for internet, no 4G support for IPTV, IPTV only provided via dsl part
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