Ik vraag mij af , vanaf 1/06 is er een nieuwe limiet van 300GB voor Mobilus Unlimited Premium & over de 300GB vertraagd aan 512kb , nu is mijn vraag gaan we in de MyProximus app dan terug een meter zien in plaats van enkel het woord onbeperkt ? Persoonlijk zou ik dan liever die meter terug hebben, zo kun je mooi volgen hoeveel je van die 300GB gebruikt.
Groeten
Thank you M_016 for this very useful information!
I checked my area and even when setting it to 10M my area is Yellow. 2 Years ago when I canceled the fixed line and switched to the Mobilus subscription my connection topped out at 20M/D 2M/U
Today I called proximus and explained my case and that the fixed line, especially the upload, makes the connection not really adequate (streaming, home automation, cameras etc.) and then I asked about the Hybrid 4G Solution. He researched and found that its called XDSL9 4G Tessares and suggested that I sign up for a fixed line and once the technician is here I should speak to him.
I asked if he knew the requirements for it and he mentioned something like " a connection not faster than 7Mbit...." I mean I had 20D but my upload is terrible. And with 2M Upload I can hardly do a video call since downloading at 20M will almost block the line as upload packages are being sent when downloading too….
So it remains to be seen if I qualify for it since the 4G Proximus reception here is excellent and the next tower is only 400M away sending at 1800MHZ and 2100MHZ (B1+ B3) the 800MHZ Band is also avalible but capped at 20M.
I checked coaxial teledistribution and there is no provider here that offers it :(
Can anyone here shed some light on what the requirements are for qualification for this XDSL9 4G Tessares solution?
Any help would be appreciated since we are struggling with the internet connection here for over 9 years now….
if you are in a "white/grey zone" and the 4G coverage is good, I suspect you qualify (unless too many are already active in such a way in your area) the information regarding gray and white zones (which streets/municipalities) can be found in a message via the link below Breedbandinternet in de grijze/witte zones - 30 Mbps in 2020 - oplossingen type xdsl&4G - Proximus versus KPN | Proximus Forum
The Proximus employees on this public forum will provide you with information about dsl+4G tessares, they have to consult a backend and they are no longer active on this public forum until monday.
PS:
list of the white/grey zones
List of sectors, with the NIS code, the name of the sector, the municipality and the region | BIPT
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Proximus moderators will be able to provide you feedback on the subject dsl+4G tessares begin next week
I do understand you currently do not have anymore a Proximus dsl internet line, only 4G data via Mobilus Unlimited Premium 5G (with 300 GB/month limitation as of June 1, 2022 & this max. volume limitation would be a problem)
Please do:
already provide feedback via this forum (reaction on your initial message) of the guaranteed dsl speed results via Speedtest internet connection | Proximus
check your 4G down/up speed on your location (20/2 for a 4G antenna at 400 m on 800 MHz seems to be rather low at 1st sight)
Test your Internet speed with the Speedtest | Proximus
indicate if not already done your customer number in your forum login profile (only visible there for Proximus)
To my knowledge the dsl+4G Tessares solution is offered only on a case by case base to a limited number of customers if the local 4G antenna load permits it and the internal house 4G coverage is “good”
On the Fr forum moderators already did indicate currently the solution can eventually be offered to customers with a dsl speed of max +/- 16 Mbps download
Succes
+4
There indeed most probably is a cap, which one however is to be confirmed/indicated by Proximus moderators
Currently I am at +/- 30/10 Mbps down/up and the max detected in the past was situated around +/- 45/20 Mbps
I do suppose values are linked to the varying 4G antenna load (priority to real mobile data traffic)
Via 4G Mobilus I do detect real mobile speeds +/- 70 to 100 Mbps (4G on 800 MHz at +/- 900m)
Based on the information the author did provide on the userbase forum my understanding is that the limiting factor will be the Mobilus data volume as of June 1st and the (total) upload speed
Nest cameras are sending all info to the cloud
Internet bandwidth and speed requirements for Nest cameras - Google Nest Help
Change Nest camera or doorbell video quality - Google Nest Help
Internet bandwidth and speed requirements for Nest cameras - Google Nest Help
P.S.
He researched and found that its called XDSL9 4G Tessares and suggested that I sign up for a fixed line and once the technician is here I should speak to him.
To my knowledge field technicians do not have the permission to install the “boost” Sagem F@st 4G modem
Installation of the dsl+4G Tessares solution must be granted by a back office team (and therfore better should be checked previously via the Proximus moderators on this public forum)
FYI:
Tessares = Sagem 4G modem F@st 4360 air connected to WAN Bbox3v+ and customer equipment connected either directly via ethernet/WiFi to Bbox or via own private router to the Bbox
Thank you M_016 for this very useful information!
I checked my area and even when setting it to 10M my area is Yellow. 2 Years ago when I canceled the fixed line and switched to the Mobilus subscription my connection topped out at 20M/D 2M/U
Today I called proximus and explained my case and that the fixed line, especially the upload, makes the connection not really adequate (streaming, home automation, cameras etc.) and then I asked about the Hybrid 4G Solution. He researched and found that its called XDSL9 4G Tessares and suggested that I sign up for a fixed line and once the technician is here I should speak to him.
I asked if he knew the requirements for it and he mentioned something like " a connection not faster than 7Mbit...." I mean I had 20D but my upload is terrible. And with 2M Upload I can hardly do a video call since downloading at 20M will almost block the line as upload packages are being sent when downloading too….
So it remains to be seen if I qualify for it since the 4G Proximus reception here is excellent and the next tower is only 400M away sending at 1800MHZ and 2100MHZ (B1+ B3) the 800MHZ Band is also avalible but capped at 20M.
I checked coaxial teledistribution and there is no provider here that offers it :(
Can anyone here shed some light on what the requirements are for qualification for this XDSL9 4G Tessares solution?
Any help would be appreciated since we are struggling with the internet connection here for over 9 years now….
Thank you for your feedback M_16, all your information and explanation is very much appreciated.
I entered my Address and below are the details about the speeds that I get at my location.
Historically the Upload especially can go down to 0.7M on a bad day which makes even the most mundane tasks impossible (video calls, streaming etc.) because the upload generated by downloading blocks the line and I start getting massive package loss. I’ve been manually throttling the connection (Download) to get a halfway stable connection. The situation is really bad and I and my family are very much longing for a better connection so we don’t have to use our own cellphone as a hotspot for streaming. We have been struggling with this very low internet speeds for 8 Years now. Sometimes the Proximus would tell me on the hotline that there are plans for Fiber in this Area but nothing happened in all those years and my last inquiry a few days ago revealed that there are no works planned for my location in the near future so nothing will change...
The Mobilus Unlimited Premium 5G was a good solution before the Datacap of 300GB is introduced because 4G signal here is very stable and the tower is close. Multiple Bands (1800 + 2100MHZ) would gain peak speeds of 120/50M with good latency as per screenshot below.
Of course if there was any way to make an exception to keep using the The Mobilus Unlimited Premium 5G subscription with a higher datavolume that would solve the problem and I would need nothing done but I imagine that this won’t be possible?
Since we live in a village I imagine that the cells are also not too busy so Tessares 4G could help lift the speeds (especially upload)
The technician on the hotline booked the fixed line for installation on Friday, 27 May 2022 between 08:00 and 12:30 so It would be great if until then we were able to find out if we qualify for Tessares 4G and if the technician could install it that day. If its not possible there is no point in reinstalling the fixed line as the speeds are just not enough…. :(
Please also note that I’ve been on a the fixed line for quite a few years before Mobilus Unlimited Premium 5G and the technicians came over a few times trying to improve the line quality/measure, change vectoring profiles etc. to achieve higher speeds but the connection would become even more unstable 😞 so as you can see there is a long history of struggle.
Thanks for reading.
Thank you for your understanding
please let me know if you need anything to help me out in this situation...
please inform me if you need anymore more information
Hey Tina,
I wanted to give you a quick update.
The technician was here on the 27th of may and unfortunately he was not informed about installing XDSL 4G. So I managed to communicate it to him in french (using google translate)... He was very friendly and while he was there he wrote with proximus via his Laptop to tell them to activate it in the backoffice so that he can install it but because of bridge day there was noone in the office...
He assured me that last monday it will be activated and he will come to install it but I have not heard anything back from him anymore.
I have no belgium phone line so they can only reach me via E-Mail but noone is emailing me about it. I called the technical hotline and they said that there is no request in the system for the 4G.. I am really out of ideas and quite frustrated about all this because I have now still the Mobilus 5G Contract running with 300GB since I the home line is just too slow and choking without the 4G… The upload is 0.65M so the line is unusable for me but I am being charged for 2 lines.
Can you help me?
Thank you so much, hopefully they do contact me, mind that my phone is not working at the moment, they should contact me via E-Mail or Private Message on these forums. My E-Mail is in the profile.
Merci
I gave up… cannot wait any longer so I ordered starlink. It is more expensive but I hope it will solve my problem. As a long standing customer of Proximus its hurts to leave but I had no choice since there was just no viable option offered for me and I cannot keep paying for 2 Lines that I can’t use any longer.
Please cancel both my fixed line and the mobile line. I have not paid the last outstanding invoice as I was told by customer service to wait until a solution is presented and that I would receive a refund for the period that I was not able to use the services.
Let me know if the cancelation and refund was successful. Thanks again for your efforts.
😥
sorry, this was beyond our technical possibilities
so I will end your internet maxi and your mobile unlimited premium in your pack? no products remain, right?
Yes, you can cancel all my products for the moment. Who knows, maybe sometime fiber gets availible and then I see you again. I’d be delighted If at least I don’t have to pay for the service that I was not able to use in June. Also I had a bunch of problems with the mobile unlimited premium in may and the months before but I already paid that, it’s fine.
Thank you
+3
thank you for your comprehension
we never say never: fiber is on its way in this country
creditnote was prepared
cancelling subscription is requested…
kr
Tina
Thank you both for helping so much with the case. I send you the case number via PM
I am hoping that you can try to check it in the coming days because I am paying 100€ a month for both lines (Fixed and Mobilus 5G Unlimited) and i am currently not using either of the lines as I have the 5G SIM in my Phone (so I can be reached by support) and the fixed line is just unusable.
So in case they don’t grant me Tessares I would have to cancel both lines and I hope to get a refund for the 2 lines.
But let’s not be pessimistic, I hope they will finally install the 4G Modem and I am a happy customer for the future. Maybe you can do something to increase the chances that they aprove the request. I only need a bit more Upload speed and the line would be perfect.
Best regards and have a great weekend !
Any news ? where can ask about progress?
This ticket was created on 26/04 and we are still waiting for an answer. The customer is also aware of this because we have been in contact via private messages on the forum.
Kind regards,
Antonella
I would really appreciate it
+3
+3
Thanks a lot for for this. I've heard that they are checking the availability of Tessares but I don't understand why, I've been using the mobile network for 2 years here and the connection is very good with 4g, even inside the house. Why would they say it's not availible?
+4
Taking into account you internat 4G coverage seems to be excellent (cfr your own info above) the only reason why dsl&4G Tessares eventually would not be available for you (and others) in your local region could be the high real mobile 4G load on the local antenna (= priority to real mobile 4G traffic & therefore the number of Tessares solution accesses on a local antenna is rather limited)
→ I am afraid you still will have to wait for Proximus moderators to provide you feedback on the subject
+4
use or radio traffic and control channels (e.g. 100/300 GB/month versus 3 TB/month)
&
the issue here is that de author is waiting already quite some time to receive a yes or a no from the technical backend involved (as I already indicated above technicians are not allowed to install this solution without an ok of this backend)
Thank you guys for helping out, I cannot tell you how much that means for us since we have bad internet for 8 years now and there is noone willing or able to help us out.
I wrote a message via Proximus support chat last week and received the following answer:
Good day to you,
With Stef.
It is not possible for us, on the first line, to book it. There is a case in the backoffice that says that the 2nd line is handling the ticket right now. But on that ticket it says that it is not possible at the moment to have a stable 4g connection at home.
As soon as this changes or there is an update, the owner of the ticket will contact you.
Do you have any other questions I can help you with?
When I booked the Fixed line 3 weeks ago the technician on the phone told me that activating Tessares 4G should ne no isse and that they will tell the technician that will come to install it about it and that it will be installed right with the fixed line. That did not happen.
The technician that was at my home checked the 4G Signal and also said it was fine.
So I don’t understand why it is still not approved by the backoffice and that they wrote me the message above.
At the moment the fixed line is just sitting there witht he BBOX3 installed. When I connect to it via WIFI i get 9-12M Download and 0.7 Upload which renders this line useless for almost anything that is required as I get a massive packet loss.
+3
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